When I place the camera part on the base, the door bell chimes and the light around the door bell button is GREEN. The green button goes off and comes on every 30 seconds then goes off again. That's all I can get the doorbell to do.I'm having the same exact issue as well, Outdoor Camera gets to last step but won't connect to my wifi network. I actually already have an outdoor camera set-up, I'm just trying to set-up this new one for my front yard. I'm connecting it to the same wifi network (yes 2.4) as my other outdoor camera is connected to which works without any problems.Why does my camera keep losing its Wi-Fi connection? My camera won't connect to Wi-Fi. Why can't I initiate a live stream of my camera feed from the SimpliSafe app? Why is my camera feed losing audio? Wireless Outdoor Security Camera Video and Audio Troubleshooting. Wireless Outdoor Security Camera Set Up and Installation TroubleshootingThe doorbell video feed isn’t working. First, try resetting your doorbell to see if this helps the video features come online. If that doesn’t work, most other video issues are caused by ...Oct 1, 2022 · How to Fix SimpliSafe Doorbell Camera Not Connecting to WiFi? If you’re having trouble connecting your SimpliSafe doorbell camera to your WiFi network, there are a few things you can try. First, make sure the camera is flashing white before reconnecting. On your app, tap the three-bar menu icon and select your camera. Yes. We used the 'stickies' to mount it on the inside and side of a 'half-rose window to capture our porch and sidewalk. We were having problems with knock-knock burglars in the neighborhood and the glass on our doors is wavy, so the camera wouldn't capture anything but a shadow.First of all let me tell you that I'm quite upset. We recently purchased the system and were in our final step of installing the indoor camera. The camera would not connect to our router, so I called tech support. After I told the tech my issue, she said very calmly "oh yeah, if you have an Arris router the cameras won't work.The camera will respond to triggered sensors that are part of a SimpliSafe system, but it doesn’t work with IFTTT applets or Apple HomeKit and it won’t stream video using Alexa or Google ...Asus Zenwifi ET6 * 2. AT&T Fiber has IPPassthrough to one of the asus router (2F) and another one is using wireless backhaul for mesh network (1F) I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated ...On our indoor camera, we also have a solid red light above the lens. It's not blinking, and it's directly above the lens. It is not the same light that blinks blue when the camera is on. I just looked at that camera in live view and it is using night mode. The room is on the dim side, it's a rainy day, but all the lights are on down here.Feb 26, 2022 · SimpliSafe Wireless Outdoor Security Camera. Shooting in 1080p HD at up to 8x zoom, this weatherproof camera from SimpliSafe has a 140-degree field of view, color night vision, and smart person detection that ignores squirrels and outdoor pets. Setup is quick and easy, and dual Wi-Fi antennas ensure the camera won’t drop offline. I have found one of my indoor cameras not working properly. The shutter is not opening, I've had the system for 4 years now, tried resetting it, but now that it's not in the network I cant reinstall it because the privacy shutter won't open.Jun 1, 2022 · Takes forever to wake these cameras up. It’s not a bandwidth issue. With 380mb/sec of bandwidth, an alert at 3 am shouldn’t take 45-90sec to wake up and view these cameras. Indoor cameras are almost instantaneous. I’m starting to think I should’ve bought indoor cameras for outside. Jan 17, 2022 · What to do if your SimpliSafe Camera Not Working. 1. Try restarting the camera. Though this tip may sound a little too simple to ever be effective, the opposite is the case. A quick reset is a great way of clearing out any minor bugs and glitches that may have accumulated over time. So, to rule out bugs from the list of causes preventing your ... Jun 1, 2022 · Takes forever to wake these cameras up. It’s not a bandwidth issue. With 380mb/sec of bandwidth, an alert at 3 am shouldn’t take 45-90sec to wake up and view these cameras. Indoor cameras are almost instantaneous. I’m starting to think I should’ve bought indoor cameras for outside. My outdoor camera battery drained, even though it was hooked up to solar. After fully recharging the battery, it would not reconnect. I removed the camera and tried to add it back, but instead of chiming and blinking white it goes right to flashing a blue light and would not connect with the base station.The other camera is completely useless. Adjusting brightness, moving it into the room with the router, placing both the camera and my cellphone on a table separated by a 12-inch ruler. Simply put, the Simpli Safe Cameras are junk, there has to be a better way for a customer to get a security camera to identify the WiFi Network.Jul 28, 2019 · My doorbell camera won't connect to my WiFi but the rest of my SimpliSafe system works fine, including an outside camera in my carport. SimpliSafe replaced the originally-shipped doorbell with a new one which also does not connect. My setup is as follows: 1,800 sq ft single level house. Eero router with 2 beacons At the suggestion of SimpliSafe ... A doorbell camera with firmware of 2.1.9.50 is very old firmware, currently the doorbell cameras have firmware greater than 2.5 I verified this today with SS Customer Service. The last two doorbell cameras would not update to the newest firmware despite soft and hard resets, so SS is sending my a third doorbell camera this week.If you’re having trouble with your SimpliSafe camera and need to reset it, here’s what to do: The easiest way to reset your SimpliSafe camera is to press and Hold the reset button for roughly 20 seconds. The quickest way to reset the SimpliSafe camera is to press the Reset button for 5-10 seconds.The camera keeps flashing blue when it has a battery and sees motion, else it is dark. So it appears to work normally, just refuses to connect. There is no chime when inserting a charged battery. Leaving the battery out for hours also does not seem to reset the camera. My suspicion is that the camera itself is stuck in some sort of firmware bug.Discussions around our indoor camera, also known as the SimpliCam, happen here.Jun 21, 2018 · From the App go to the main menu, select Cameras. Select Install Camera. If this is an additional camera (or you are reinstalling), select Cameras then click the gear icon on the bottom left, then click Add New Camera. Name the camera then click Next. Find the WiFi name on the list and select it. >>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app. >>you have the option to have the shutter closed when the system is in “home” or “off” mode, but it still activates & records if motion detection is on.Oct 29, 2021 · Discussions around our indoor camera, also known as the SimpliCam, happen here. Sep 18, 2021 · On our indoor camera, we also have a solid red light above the lens. It's not blinking, and it's directly above the lens. It is not the same light that blinks blue when the camera is on. I just looked at that camera in live view and it is using night mode. The room is on the dim side, it's a rainy day, but all the lights are on down here. Hi I am a recent SimpliSafe convert and am mostly very pleased with the system. There is an issue though that my front doorbell camera will not pick up any motion. I have tried adjusting the sensitivity to high and turning it to “all motion” and still it won’t pick anything up.You can do so by pressing and holding the pairing button on the back of the camera for 16 seconds. When you release, it should reboot into setup mode, and you can set it up again through the SimpliSafe app. If the issue is with the firmware or programming of the camera, that might resolve it.I have this problem as well, and it seems to be related to arming and disarming with the fob. If you use the fob the camera shutter does not close. I assume it has to do with the camera not working through the main control. The solution is found is to arm the system at the keypad and let it fully arm. (Use home) Then disarm and the camera will ...by brion_1: You don't use your phone to scan the QR code on the back of the Simplisafe camera. You use the Simplisafe camera to scan the QR code that displays in the app on your phone. ----- Yes, they've had issues with the cameras, in which case, if you've ruled all that out, ask that they send out a new one, but be prepared, that too may have ...Camera Scans Barcode But Errors Out / Won't Connect (WiFi Network) SimpliSafe cameras only support the 2.4Ghz band. This means that attempting to join an SSID that only supports the 5GHz band will fail. It also means that if you have a network that broadcasts an SSID that supports both the 2.4GHz and 5Ghz band on the same SSID then it may fail.May 15, 2020 · Simplisafe must know how fragile this process is. I just changed my wifi password and of all the devices I had to update only my simplisafe cameras were not immediately able to connect to the new network. The solution that worked for me after many failures was to take a screenshot of the qr code and enlarge it for the camera to scab Lo and behold, now the camera won't connect to my wi-fi network (the same one it could connect to before). I've tried just about everything I've read to get the camera to connect to no avail. The reason I fear it might be something with the camera is that I tried to connect inside the house (see photo).I thought a while back we had this discussion and a SS guy stated that 1 camera was $5 on top of the base plan, and if you have two cameras with the base plan, they would move you to the interactive plan because that did have the cameras free, and the cost of two cameras is equal to the difference in price between the plans.The tech guy couldn't figure out why my doorbell camera wouldn't boot up. In the meantime, I have ordered a Mechanical Doorbell from Amazon and will get it installed before my new Simplisafe doorbell arrives. My transformer seems adequate as it is a 16V, 10VA unit. If that won't work, would you guys let me know what transformer I should get ...This is also the only band your SimpliSafe Camera can connect to your router. Dual Band Router - Some routers will project both the 2.4 and the 5 GHz bands as one network. The router or your device will automatically switch your device to whichever band has a better connection to your device. Your SimpliSafe Camera will not be able to connect ...Nov 22, 2022 · Press and hold the button on the back of the camera for 16 seconds. When you release, the camera will reboot. You can then set it up again in the SimpliSafe like a new camera. If that doesn't work, and you see the camera draining within 3 days again, our Support team may need to replace the battery - or even the whole camera for you. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. WE’VE DETECTED AN ISSUE WITH THIS CAMERA. WHAT IT MEANS A hardware issue was detected on your camera. HOW TO FIX IT Contact Customer Support for assistance resolving this issue. UNABLE TO CONNECT TO SIMPLISAFE Table of Contents SimpliSafe Camera Not Working? Troubleshooting tips for the SimpliSafe Security Camera Restart the camera if the SimpliSafe camera is not working. Reset the camera. Get in touch with SimpliSafe. How to Reset My SimpliSafe Camera How to fix SimpliSafe camera not connecting to wifi How to fix SimpliSafe camera not showing in App The camera keeps flashing blue when it has a battery and sees motion, else it is dark. So it appears to work normally, just refuses to connect. There is no chime when inserting a charged battery. Leaving the battery out for hours also does not seem to reset the camera. My suspicion is that the camera itself is stuck in some sort of firmware bug.Generally, your camera will be unable to connect to Wi-Fi for the following reasons:The camera is disconnected from powerThe camera is unable to read the QR codeYour camera is updatingYour Wi-Fi network is downYour camera has incorrect Wi-Fi credentialsYour camera is too far away from the Wi-Fi rout Help Center Article • Outdoor CameraJul 28, 2019 · My doorbell camera won't connect to my WiFi but the rest of my SimpliSafe system works fine, including an outside camera in my carport. SimpliSafe replaced the originally-shipped doorbell with a new one which also does not connect. My setup is as follows: 1,800 sq ft single level house. Eero router with 2 beacons At the suggestion of SimpliSafe ... Jan 17, 2022 · What to do if your SimpliSafe Camera Not Working. 1. Try restarting the camera. Though this tip may sound a little too simple to ever be effective, the opposite is the case. A quick reset is a great way of clearing out any minor bugs and glitches that may have accumulated over time. So, to rule out bugs from the list of causes preventing your ... Hold the big reset button for 10 seconds and reconnect. Hold the small reset button for 10 seconds and reconnect. Adjust the backing plate to make sure it wasn't too tight and reconnect. I gave it another half hour and still nothing. The chime works fine to activate the interior doorbell. It is a mechanical doorbell, so it should be compatible.Lo and behold, now the camera won't connect to my wi-fi network (the same one it could connect to before). I've tried just about everything I've read to get the camera to connect to no avail. The reason I fear it might be something with the camera is that I tried to connect inside the house (see photo).Apr 26, 2023 · Most SimpliSafe camera issues stem from a poor Wi-Fi connection: Check that the SimpliCam 's power cable is plugged in and that your home internet is functional. For the SimpliSafe Outdoor Camera , make sure the battery is fully charged (three lights should illuminate on the battery) and placed correctly in the camera (the metal dots and lines ... If you move, change your Wi-Fi login, or change your ISP, you'll need to teach your SimpliSafe system the new login information. Please note that you'll need to remove and re-add each camera to connect to your new Wi-Fi network. The guided flow below will walk you through updating your Wi-Fi credentials for your SimpliSafe cameras.The camera will respond to triggered sensors that are part of a SimpliSafe system, but it doesn’t work with IFTTT applets or Apple HomeKit and it won’t stream video using Alexa or Google ...Jun 13, 2020 · This will allow you to choose the bandwidth you need the device to connect to. To access you Gateway; 1. Open up a browser on the Wi-Fi network. 2. In the address bar type 192.168.1.254 and hit enter. 3. The username is admin, and the password is access key or A/C located on your gateway. To Separate the networks; 1. In the meantime, we suggest making sure to set your Outdoor Camera to People Only detection. The second piece is that you're removing the camera from the app, but the app itself doesn't know that. Whenever you want to remove your camera, you also want to perform a hard reset on the camera itself, by pressing the button in the back for 16 seconds.Jan 12, 2019 · I've got some 25-watt 20-ohm resistors coming to use in their place so this won't be an issue. They're cheap. Summary: The camera needs constant power, which it gets through the chime, but that makes many chimes ring constantly. The SImpliSafe Chime Connector may fix that or it may not. Do you have a different battery you can try, by chance? If not, it might be best to contact our support team directly. They'll be able to go over a few steps with you, and get that camera replaced right away should it need replacing. You can contact them directly with the details here.Yes. We used the 'stickies' to mount it on the inside and side of a 'half-rose window to capture our porch and sidewalk. We were having problems with knock-knock burglars in the neighborhood and the glass on our doors is wavy, so the camera wouldn't capture anything but a shadow.Nov 6, 2021 · The camera keeps flashing blue when it has a battery and sees motion, else it is dark. So it appears to work normally, just refuses to connect. There is no chime when inserting a charged battery. Leaving the battery out for hours also does not seem to reset the camera. My suspicion is that the camera itself is stuck in some sort of firmware bug. Oct 9, 2022 · My outdoor camera battery drained, even though it was hooked up to solar. After fully recharging the battery, it would not reconnect. I removed the camera and tried to add it back, but instead of chiming and blinking white it goes right to flashing a blue light and would not connect with the base station. Both my front door and back door cameras have software version v 1.10.2.368. My front camera records and send notifications for no movement other than my motion light illuminating. My back door camera goes off constantly, at least once every minute.How To Turn On Camera Notifications. On iOS: In the SimpliSafe Mobile App, tap the “Cameras” option on the bottom of the screen. Tap the gear icon on the top right corner. Select the camera you want to manage notifications for. Select “Motion Detection” Enable or disable the notifications you’d like to receive On Android:Jan 4, 2022 · Both my front door and back door cameras have software version v 1.10.2.368. My front camera records and send notifications for no movement other than my motion light illuminating. My back door camera goes off constantly, at least once every minute. What to do if your SimpliSafe Camera Not Working. 1. Try restarting the camera. Though this tip may sound a little too simple to ever be effective, the opposite is the case. A quick reset is a great way of clearing out any minor bugs and glitches that may have accumulated over time. So, to rule out bugs from the list of causes preventing your ...Hey All. Apologies if this has been previously discussed here. I have an Orbi mesh network (RBR50 router, RBS50 satellite, and RBW30 satellite) and just recently purchased a SimpliSafe security system. I am attempting to connect the SimpliCam security camera - which during the install process has a disclaimer that the device will only connect to 2.4GHz frequencyFor cameras that are still connected to WiFi, this can be easily done through your SimpliSafe account. In the SimpliSafe app, just go to Camera Settings, select the camera that you'd like to remove, then tap on Remove Camera at the bottom of the page. Alternatively, the camera can be removed from your account by simply holding down the reset ...Its probably a firmware issue. Go into the camera settings on the app, go into the motion detection settings and toggle motion events to off. This should allow the camera to connect and update within the next 24 hours. I’ve been trying for a few days to get my SimpliSafe camera on Eero and this worked perfectly for me.Nov 2, 2021 · I am having the same exact problem. My outdoor camera was working fine for about a month. Now it's just continuously flashing blue and won't connect to the network. I tried to remove the camera from my system and re-add it, but it's getting stuck where it's supposed to connect to the network. Nov 19, 2020 · If you do have multiple, make sure that the camera that you are having this issue with is also subscribed. If you continue to have issues, make sure to reach out to our Support Team. They can be reached by email at [email protected] or by phone at 1-800-297-1605 from 8 AM to Midnight ET. SimpliSafe Social Team SimpliSafe Home Security SimpliSafe Wireless Outdoor Security Camera. Shooting in 1080p HD at up to 8x zoom, this weatherproof camera from SimpliSafe has a 140-degree field of view, color night vision, and smart person detection that ignores squirrels and outdoor pets. Setup is quick and easy, and dual Wi-Fi antennas ensure the camera won’t drop offline.The camera keeps flashing blue when it has a battery and sees motion, else it is dark. So it appears to work normally, just refuses to connect. There is no chime when inserting a charged battery. Leaving the battery out for hours also does not seem to reset the camera. My suspicion is that the camera itself is stuck in some sort of firmware bug.Discussions around our indoor camera, also known as the SimpliCam, happen here.May 8, 2020 · So it's the SimpliSafe camera that needs to do the scanning, not your phone. That's the confusion that the original poster seemed to have been having. Our newer camera models - including the upcoming Smart Alarm Indoor Camera and the Wireless Outdoor Camera - do use a different connection method where they pair with your Base Station just like ... Hi @petertrast,. If your cameras are more active (i.e. triggering a recording, or if you're livestreaming a lot), that will drain the battery faster. That's why for best performance, we recommend that you set up People Only mode, and use Activity Zones to exclude areas of high traffic where you don't need to keep watch - like if a street is in view.Jul 28, 2022 · Arlo told CR that it doesn’t share video with law enforcement in emergency situations unless there’s user consent or a legally binding order. An ADT spokesperson told CR that “ADT’s policy ... Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. The Wired Indoor Camera costs a mere $99, and the Wireless Indoor Camera is just $40 more. The Wireless Outdoor Camera and Video Doorbell Pro are still decently priced at $190 and $169, respectively.Nov 22, 2022 · Press and hold the button on the back of the camera for 16 seconds. When you release, the camera will reboot. You can then set it up again in the SimpliSafe like a new camera. If that doesn't work, and you see the camera draining within 3 days again, our Support team may need to replace the battery - or even the whole camera for you. My Outdoor Camera Won't Hold A Charge. The Outdoor Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you find that your Outdoor Camera’s battery keeps drainingOct 29, 2021 · Discussions around our indoor camera, also known as the SimpliCam, happen here. This works for the rapid fire texts but creates a second problem. When I attempt to charge and reinstall the camera to the app it wont do so. im am confronted with a blue light saying that the camera is recording a event. after countless firmware updates and 6 hours on tech support they end up sending me another camera.I have found one of my indoor cameras not working properly. The shutter is not opening, I've had the system for 4 years now, tried resetting it, but now that it's not in the network I cant reinstall it because the privacy shutter won't open.Sep 29, 2021 · The camera will respond to triggered sensors that are part of a SimpliSafe system, but it doesn’t work with IFTTT applets or Apple HomeKit and it won’t stream video using Alexa or Google ... May 8, 2021 · This works for the rapid fire texts but creates a second problem. When I attempt to charge and reinstall the camera to the app it wont do so. im am confronted with a blue light saying that the camera is recording a event. after countless firmware updates and 6 hours on tech support they end up sending me another camera. Our cameras and video doorbells update automatically as long as your Base Station is running the latest firmware version. If an event occurs during the time that an update is being installed on the device, the update will pause during the event so you're never without protection. For cameras that are still connected to WiFi, this can be easily done through your SimpliSafe account. In the SimpliSafe app, just go to Camera Settings, select the camera that you'd like to remove, then tap on Remove Camera at the bottom of the page. Alternatively, the camera can be removed from your account by simply holding down the reset ...Both my front door and back door cameras have software version v 1.10.2.368. My front camera records and send notifications for no movement other than my motion light illuminating. My back door camera goes off constantly, at least once every minute.If your SimpliSafe Base Station won’t connect to your Wi-Fi, check whether the router is broadcasting on a 5GHz Wi-Fi band. If so, change it to a 2.4GHz Wi-Fi band. Here is how to check and switch Wi-Fi bands on your router: Open a web browser on your phone/computer. Input your router’s IP address into the web browser. Apr 29, 2020 · A doorbell camera with firmware of 2.1.9.50 is very old firmware, currently the doorbell cameras have firmware greater than 2.5 I verified this today with SS Customer Service. The last two doorbell cameras would not update to the newest firmware despite soft and hard resets, so SS is sending my a third doorbell camera this week. Trying to set up my camera has been the most frustrating exercise in futility. I got the camera when I got the security system for my entire house two years ago. Everything was easy to set up, except for the camera. It just NEVER worked. I must have tried 50+ times.Hi I am a recent SimpliSafe convert and am mostly very pleased with the system. There is an issue though that my front doorbell camera will not pick up any motion. I have tried adjusting the sensitivity to high and turning it to “all motion” and still it won’t pick anything up.Oct 29, 2021 · Discussions around our indoor camera, also known as the SimpliCam, happen here. Aug 15, 2020 · For cameras that are still connected to WiFi, this can be easily done through your SimpliSafe account. In the SimpliSafe app, just go to Camera Settings, select the camera that you'd like to remove, then tap on Remove Camera at the bottom of the page. Alternatively, the camera can be removed from your account by simply holding down the reset ...
This will allow you to choose the bandwidth you need the device to connect to. To access you Gateway; 1. Open up a browser on the Wi-Fi network. 2. In the address bar type 192.168.1.254 and hit enter. 3. The username is admin, and the password is access key or A/C located on your gateway. To Separate the networks; 1.. Depo shot side effects long term
Advanced security from the outside in. 1080p HD video. A 140° ultra-wide field of view. Plus digital zoom and full color vision at night, so nothing slips by undetected. It’s an incredible camera for an award-winning security system — at a fair and honest price, as always. Watch the video. Jun 13, 2020 · This will allow you to choose the bandwidth you need the device to connect to. To access you Gateway; 1. Open up a browser on the Wi-Fi network. 2. In the address bar type 192.168.1.254 and hit enter. 3. The username is admin, and the password is access key or A/C located on your gateway. To Separate the networks; 1. I'm having the same exact issue as well, Outdoor Camera gets to last step but won't connect to my wifi network. I actually already have an outdoor camera set-up, I'm just trying to set-up this new one for my front yard. I'm connecting it to the same wifi network (yes 2.4) as my other outdoor camera is connected to which works without any problems.The camera will respond to triggered sensors that are part of a SimpliSafe system, but it doesn’t work with IFTTT applets or Apple HomeKit and it won’t stream video using Alexa or Google ...SimpliSafe Wireless Outdoor Security Camera. Shooting in 1080p HD at up to 8x zoom, this weatherproof camera from SimpliSafe has a 140-degree field of view, color night vision, and smart person detection that ignores squirrels and outdoor pets. Setup is quick and easy, and dual Wi-Fi antennas ensure the camera won’t drop offline.Both my front door and back door cameras have software version v 1.10.2.368. My front camera records and send notifications for no movement other than my motion light illuminating. My back door camera goes off constantly, at least once every minute.In the meantime, we suggest making sure to set your Outdoor Camera to People Only detection. The second piece is that you're removing the camera from the app, but the app itself doesn't know that. Whenever you want to remove your camera, you also want to perform a hard reset on the camera itself, by pressing the button in the back for 16 seconds.Each SimpliSafe product has its battery life expectancy. Except for the entry sensor, all burglary sensors will last around three to five years. The entry sensor will last up to 10 years. The ...Takes forever to wake these cameras up. It’s not a bandwidth issue. With 380mb/sec of bandwidth, an alert at 3 am shouldn’t take 45-90sec to wake up and view these cameras. Indoor cameras are almost instantaneous. I’m starting to think I should’ve bought indoor cameras for outside.If so, we should be able to get your cameras connected as well. The first thing I would recommend checking is that the Wifi network you are attempting to connect your SimpliSafe Cameras to is a 2.4GHz Wifi network. While the All-New SimpliSafe system will connect without issues to a dual-band network, the cameras may have problems doing so.Called Simplisafe and they told me to charge the battery…again. Remove the camera from our account, put the battery in, push the button on the back for 30 seconds to reset the camera and readd the camera. None of that has worked because the camera doesn’t seem to be getting power. Seems like a battery issue so when I call them back ...3) Restart the router. If you are unable to find out the issue and the credentials are also the same that you have always been using, you need to double-check them in the app and make sure that you have the right credentials there. If the credentials are fine and you are still unable to get the red light to go away, then there might be some ....